We value your privacy. Here's exactly what data we collect, why we collect it, and how we protect it.
TosTrip ("we", "us", "our") is a cultural travel platform based in Cambodia that connects travellers with local host families. We operate the website at tostrip.com and any related booking services.
For the purposes of data protection, TosTrip is the data controller of any personal information you provide to us.
We collect the following categories of personal data:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name | Booking & messaging forms |
| Contact Data | Email address, phone number | Booking & messaging forms |
| Booking Data | Experience date, number of guests, duration, preferences, dietary needs | Booking form |
| Financial Data | Payment amount, selected add-ons (transport, insurance type) | Checkout process |
| Communication Data | Messages sent to host families via our platform | Message form |
| Technical Data | IP address, browser type, device type, pages visited | Automatically on site visit |
| Usage Data | Clicks, time on page, filter selections | Automatically on site visit |
We do not collect sensitive data such as racial origin, religion, health records, or biometric data unless you voluntarily disclose a dietary restriction or medical condition relevant to your experience.
We collect personal data on the following legal bases:
Your personal data may be used to:
We will not use your data for automated decision-making or profiling that produces significant legal effects.
We share your data only where necessary and with appropriate protections in place:
We use cookies and similar technologies to:
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to book.
We retain personal data for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements:
After the retention period, your data is securely deleted or anonymised.
You have the following rights regarding your personal data:
To exercise any of these rights, email privacy@tostrip.com. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including:
No method of internet transmission is 100% secure. If you become aware of a security concern, please contact us immediately at security@tostrip.com.
Our Services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If a child is included as part of a group booking, their data is provided by the responsible adult guest, and handled accordingly.
If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
Continued use of our Services after any changes constitutes your acceptance of the updated policy.
For any privacy questions, data requests, or complaints, please contact:
Email: privacy@tostrip.com
General: hello@tostrip.com
Phone / WhatsApp: +855 12 345 678
Based in Phnom Penh & Siem Reap, Cambodia
For our booking rules, please review our Terms & Conditions.